Payment OptionsDesigns by
Geri accepts Visa and MasterCard. You may also telephone us with
your order or e-mail us with the item number that you and and your
contact information. We will contact you for payment information. DO
NOT send credit card information in an email. This is a secure website. All
information is encrypted for your security. We use Authorize.net for
our credit card authorization.
Refund/Exchange Policy
Designs by Geri wants you to enjoy and wear your item for years
to come. Our refund/exchange policy is as follows:
If an item is received damaged you must contact us
immediately upon receipt and then contact the United States Postal
Service or UPS to file a claim. Returning the item to Designs for
Geri will nullify the insurance with the carrier. We are not
responsible for damaged item claims that are not handled properly.
If you have any questions, please
contact us.
Should you receive an item and it is not to your satisfaction,
you will be entitled to a store credit or a refund. All
shipping/handling fees and a restocking fee of 25% may apply and will be deducted
from your credit/refund. To receive a store credit or refund, you
must
contact us within 48 hours of receiving the item. The item being
returned must be in "new, unaltered and unused condition"
(defined below.
Our definition of "new,
unaltered and unused condition" is:
Any item being returned MUST be:
-
Without showing signs of wear or damage
in any way
-
Returned with all original tags in place
- tags MAY NOT be removed and then put back on - they must be in
place exactly as sent out.
-
Must not be a special order or a custom
ordered piece
-
Without having been engraved, altered,
resized in any way
-
Within 14 days of the ship date
Return Shipping
Requirements
-
Contact us and obtain an RMA (return
Merchandise Authorization) number within 48 hours of receipt. this
is easily done by contacting us and requesting an RMA number.
TAKE THIS NUMBER DOWN.
-
Package your item. Securely
package your item for shipment using the original jewelry gift box
if applicable and comparable packing equipment as it was shipped
with. Make sure all of the original packaging and collateral
material including packing list and invoice (or a copy of the
invoice).
-
LABEL THE BOX. Make sure to
Label the box with the RMA Number.
-
Insure and ship your item. Based
on the value of your invoice. If the item is valued at less than
$500 you may whip with any carrier of your choosing. Be sure to ship
your item fully insured (insured for the full value of the item as
listed on your invoice), and request a return receipt or other type
of delivery confirmation. If the item is valued at more than $500,
please use USPS registered mail or Fed Ex and confirm that you can
insure it for the full value of the invoiced amount.
Privacy Policy
We do not share or sell any customer
information with any third parties.
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